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Shipping & Returns

Standard Shipping

Australian customers
Orders are shipped out Wednesday-Friday each week. Orders $99 and over enjoy free domestic shipping in metropolitan areas. Orders under $99 enjoy $9.95 flat rate shipping.

We use Sendle and Australia Post for all standard deliveries.

Please note - we are unable to delivery to PO boxes - physical street address must be supplied.

Regional customers
Simple flat rate surcharge of $13 on top of the standard domestic rates ($99 and over = $13, under $99 = $22.95). Express shipping unavailable for regional customers at this time.

Please note - we are unable to delivery to PO boxes - physical street address must be supplied.

Express post

$16.95 flat fee up to 5kg for metropolitan shipping. Sent via Australia Post Express – click here to see their delivery times estimates (POSTING FROM ‘Fremantle WA 6160’) https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ 

Please note - we are unable to delivery to PO boxes - physical street address must be supplied.

Free In Store Pickup

Allow up to 1 business day (24 hrs). We’ll send you an email when your order is ready for pickup! In store pickups are packaged like an in-store purchase would be – i.e. in paper bags – without wrapping / padding, with the exception of fragile items.

Delivery estimates (from time of dispatch)

Perth – next business day
Elsewhere in metropolitan Australia – 4-10 business days
Express – 1-3 business days
Priority (local only within 40km of Fremantle) – by 3pm same day

How will my order come packaged?

All of our packaging and shipping materials are 100% recycled (from re-used internal items diverted from waste), recyclable or compostable.

When packing your order, we will use any of the following:

  • RECYCLED: Reuse packaging we have received (e.g. cardboard boxes, packaging paper, newspaper, bubble wrap) – saved from its end-of-life cycle!
  • HERO MAILERS: fantastic, home-compostable mailer bags
  • TAPE: we use water-activated, paper tape. It is 100% recyclable (along with your standard paper / cardboard items) and FSC certified


We want you to love your purchase as much as we do! If for any reason you change your mind, we offer simple, no-questions-asked EASY 3 step returns within 14 days of receiving your order*.

2 simple options:

  1. FREE in store returns (available for both in-store & online purchases)
  2. Post it back to us


Fill out the return request form by clicking here.

Wait to receive email confirmation from us (allow up to 3 business days) – be sure to include the RETURNS DETAILS we provide with your package!

Safely package up your return and ship* back to us at:



  • Items must be unused and in saleable condition, with all original packaging intact (marked or damaged packaging may not qualify for a refund)
  • Please take care to package all items sufficiently to avoid any damage in transit (as we can only refund undamaged items)
  • Shipping charges are non-refundable (except with approved faulty goods)
  • Return shipping costs are to be paid by you. Tracked and insured delivery highly recommended! We can’t refund you until your order arrives safely back with us
  • Gift vouchers and sale items are non-refundable