Australian customers
Orders are shipped out Wednesday-Friday each week. Orders $99 and over enjoy free domestic shipping in metropolitan areas. Orders under $99 enjoy $9.95 flat rate shipping.
We use Sendle and Australia Post for all standard deliveries.
Please note - we are unable to delivery to PO boxes - physical street address must be supplied.
Regional customers
Simple flat rate surcharge of $13 on top of the standard domestic rates ($99 and over = $13, under $99 = $22.95). Express shipping unavailable for regional customers at this time.
Please note - we are unable to delivery to PO boxes - physical street address must be supplied.
$16.95 flat fee up to 5kg for metropolitan shipping. Sent via Australia Post Express – click here to see their delivery times estimates (POSTING FROM ‘Fremantle WA 6160’) https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Please note - we are unable to delivery to PO boxes - physical street address must be supplied.
Allow up to 1 business day (24 hrs). We’ll send you an email when your order is ready for pickup! In store pickups are packaged like an in-store purchase would be – i.e. in paper bags – without wrapping / padding, with the exception of fragile items.
Delivery estimates (from time of dispatch)
Perth – next business day
Elsewhere in metropolitan Australia – 4-10 business days
Express – 1-3 business days
Priority (local only within 40km of Fremantle) – by 3pm same day
All of our packaging and shipping materials are 100% recycled (from re-used internal items diverted from waste), recyclable or compostable.
When packing your order, we will use any of the following:
We want you to love your purchase as much as we do! If for any reason you change your mind, we offer simple, no-questions-asked EASY 3 step returns within 14 days of receiving your order*.
2 simple options:
Fill out the return request form by clicking here.
Wait to receive email confirmation from us (allow up to 3 business days) – be sure to include the RETURNS DETAILS we provide with your package!
Safely package up your return and ship* back to us at:
ZERO STORE
181A HIGH ST
FREMANTLE, WA 6160
*PLEASE NOTE THE FOLLOWING T&Cs for ALL RETURNS