Shipping & Returns

Standard Shipping

Australian customers
Orders are shipped out Wednesday-Friday each week. Orders $99 and over enjoy free domestic shipping in metropolitan areas. Orders under $99 enjoy $9.95 flat rate shipping.*

We use Sendle and Australia Post for all standard deliveries.

Please note - we are unable to delivery to PO boxes - physical street address must be supplied.

Regional customers
Simple flat rate surcharge of $13 on top of the standard domestic rates ($99 and over = $13, under $99 = $22.95). Express shipping unavailable for regional customers at this time.

Please note - we are unable to delivery to PO boxes - physical street address must be supplied.

* Bulky / heavy items are excluded and priced individually - this is noted, where applicable, on the individual product.

Express post

$16.95 flat fee up to 5kg for metropolitan shipping*. Sent via Australia Post Express – click here to see their delivery times estimates (POSTING FROM ‘Fremantle WA 6160’) https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ 

Please note - we are unable to delivery to PO boxes - physical street address must be supplied.

* Bulky / heavy items are excluded and priced individually - this is noted, where applicable, on the individual product.

Free In Store Pickup

Allow up to 1 business day (24 hrs). We’ll send you an email when your order is ready for pickup! In store pickups are packaged like an in-store purchase would be – i.e. in paper bags – without wrapping / padding, with the exception of fragile items.

Delivery estimates (from time of dispatch)

Perth – next business day
Elsewhere in metropolitan Australia – 4-10 business days
Express – 1-3 business days
Priority (local only within 40km of Fremantle) – by 3pm same day

How will my order come packaged?

All of our packaging and shipping materials are 100% recycled (from re-used internal items diverted from waste), recyclable or compostable.

When packing your order, we will use any of the following:

• RECYCLED: Reuse packaging we have received (e.g. cardboard boxes, packaging paper, newspaper, bubble wrap) – saved from its end-of-life cycle!
• HERO MAILERS: fantastic, home-compostable mailer bags
• TAPE: we use water-activated, paper tape. It is 100% recyclable (along with your standard paper / cardboard items) and FSC certified

EASY RETURNS

We want you to love your purchase as much as we do! If for any reason you change your mind, we offer simple, no-questions-asked EASY 3 step returns within 14 days of receiving your order*.

2 simple options:

1. FREE in store returns (available for both in-store & online purchases)
2. Post it back to us

ONLINE RETURNS

Fill out the return request form by clicking here.

Wait to receive email confirmation from us (allow up to 3 business days) – be sure to include the RETURNS DETAILS we provide with your package!

Safely package up your return and ship* back to us at:

ZERO STORE
181A HIGH ST
FREMANTLE, WA 6160

*PLEASE NOTE THE FOLLOWING T&Cs for ALL RETURNS


• Items must be unused and in saleable condition, with all original packaging intact (marked or damaged packaging may not qualify for a refund)
• Please take care to package all items sufficiently to avoid any damage in transit (as we can only refund undamaged items)
• Shipping charges are non-refundable (except with approved faulty goods)
• Return shipping costs are to be paid by you. Tracked and insured delivery highly recommended! We can’t refund you until your order arrives safely back with us
• Gift vouchers and sale items are non-refundable